SHIPPING POLICY

At Vetro , we strive to offer a transparent and secure delivery service. By making a purchase in our store, you agree to the terms and conditions detailed below:

1. Costs and Coverage

• We offer completely free shipping on all our orders.

• All shipments include transport insurance , which guarantees the protection of your order against possible loss or damage during transit.

2. Delivery Times

The total time to receive your order is divided into two stages:

• Preparation time: Orders require 3 to 5 business days for processing and packaging.

• Shipping time: Once shipped, the estimated delivery time is 5 to 7 business days , depending on the country and city of destination.

3. Customs and International Taxes

For orders placed from outside the European Union, the customer is solely responsible for any additional customs charges, import duties, or local taxes that may apply. Vetro has no control over these costs and cannot predict their amount.

4. Monitoring and Notifications

After your package has been shipped, we will provide you with a tracking number via email so you can monitor the status of your delivery in real time.

5. Damage in Transport

Since our products are fragile, the customer must inspect the package upon delivery. If you notice any breakage or visible damage, you must inform us within 24 hours at vetrocube@gmail.com , attaching photographs of the package and product condition so we can process the shipping insurance claim.